This is a direct copy of an e-mail we received from one of our customers to one of our Customer Services Reps —
Thanks for following up with me today (and taking the time to figure it out)….customer service is a lost art and you definitely have it in spades. If there is any boss or manager or anything….that needs to know how amazing you’ve been, let me know and I’d be more than happy to write a letter. Not to mention I’m going to throw up some public reviews on websites I visit. You’ve gone above and beyond, you have no idea how grateful I am that I don’t have to use some [expletive deleted] product that makes my work 10 times more difficult.
Seriously, you’ve made my week, thank you!
Thank you Erin! We at Mercury are very pleased that you are happy!