Warranty Returns — HOW?

Okay, so you have a bottle of CA and there’s something wrong with it.  Maybe it got hard; or it got “stringy” (did you know there is a shelf-life to CA?); or confusingly enough…just doesn’t stick anymore (Thin CA can actually stay liquid and stop sticking when it gets old); or it just fails to meet your expectations in some way/shape/form.  How do you get a new bottle?

Every bottle of Mercury Adhesives CA has a serial number on the back label (right above the Bar Code).  We need that serial number.  So, to make sure there’s no abuse to the system (someone going to a hobby store and just writing down serial numbers), we need physical proof of purchase.

So, here’s a step-by-step guide to getting a new bottle of glue via warranty replace —

  1.  Return to us the rear label from the bottle of glue.  It MUST include the serial number and the bar code.  This is the cheapest option for you, as it will only cost you a stamp for shipping.  You can also return the entire bottle of glue to us, but your shipping costs goes up.  Sorry — NO pictures will be accepted.  The Label or the Bottle is required, as fraud is too easy without physical proof.  Think of it like a Refund, you don’t get the check without the actual UPC code from the box.  Same here.  We need the physical label.
    HINT: If you can’t get the label off the bottle, use a heat gun or hair dryer to soften the label adhesive.
  2. Provide to us an address to ship the new bottle of glue.
  3. Write a check (or money order) for $2.75 if you’re in the US for the first item, and add $1.00 for each additional item.  If you’re from CANADA, please include $9.00 USD for the first item, and $1.00 USD for each additional item (sorry Canada, but that’s our cost to get it over the boarder. If paying with Canadian dollars, please account for the current exchange rate).  Include the check with the label.  Make it out to Mercury Adhesives.  DEALERS are exempt from this step.
  4. Check your mail box.

Pretty simple.

Our mailing address is:

Mercury Adhesives
1353 Riverstone Parkway, Ste. 120-256
Canton, GA 30114

There is an unconditional warranty, without time limit, on all NEW glue purchases.

Thank you for using Mercury Adhesives!

Hard or Chunky Epoxy

Every once in a while we get questions about Epoxy hardening, or getting chunky. Let’s see if we can answer that question, and address this concern —

What it looks like:
Crystallization shows up as cloudiness, free floating crystals, crystal masses, or as a completely solidified mass.

Cause:
The hardened resin is due to the purity of our epoxy and most likely a result of temperature. Whether that is a temperature change, or from being stored in a cold place.

Why it happens:
The Crystallization that occurs is the same process that causes honey to crystallize in your home. The crystallization phenomenon is possible in all epoxy resin and hardeners that is very pure. Epoxy crystallization is very similar to other crystal growth. High purity, low viscosity, impurities, extreme cold, and temperature cycles all increase the probability of occurrence.

Fix:
The fix is the same as it is for crystallized honey — heat it up. You can heat the resin in hot water, or microwave it for a few seconds (duration depends on the power of your microwave — GO SLOW and BE CAREFUL!). This will dissolve the crystals and restore the epoxy to a useful state.

For those of you suffering from insomnia, here’s a technical brief on this phenomena —

ResinCrystallization

Contact Us

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